Our Policies

CANCELLATIONS: Please allow at least a 48 hour notice when rescheduling your appointment. Booking fees/payments are nonrefundable if you arrive late for scheduled appointment time or if you reschedule with less than 48 hours notice. If you choose to cancel your appointment, you will automatically forfeit your booking fee. All booking fees are non-refundable.  

LATE ARRIVAL: We strongly encourage you arrive 15 minutes prior to your scheduled appointment to allow time to fill out paperwork and get settled in. Please familiarize yourself with our location. Please allow time for weather, traffic, distance and parking. Late arrivals are subject to being cancelled and booking fee/deposit will be forfeited. An additional booking fee will be required to reschedule your appointment if you arrive late.  

NO GUESTS PLEASE: Due to the Covid-19 pandemic, we kindly request that you arrive unaccompanied to your appointment.  

DEPOSITS: A NON-REFUNDABLE booking fee is due at the time of booking to secure all appointments. This booking fee is to ensure that you are serious about booking your appointment and it will be credited towards your procedure.  

APPOINTMENT BALANCE: Remaining balance is due immediately upon service completion during your visit.  

FOLLOW UP APPOINTMENTS: Your first follow up appointment needs to be completed 6-12 weeks after your initial visit. This touch-up is crucial for the best results. It is important that you schedule your followup as soon as possible to ensure it is scheduled within the 6-12 week window. All followups are scheduled via our website. Please note that all appointments require a non-refundable deposit.

**Additional touch-up appointments may be needed for oily, problematic skin, those with dark pigmented skin and people who do not follow after care instructions properly at an additional fee. 

EXISTING BROW TATTOOS: We are extremely selective when working over existing tattoos and other tattoo artists' work. If you have had your eyebrows previously tattooed, we request that you email us clear photos of your brows for approval: Chicagoglamfactory@gmail.com  Please allow up to 48 hours for response. In addition to the photos in your email, please include the date of your last brow tattoo, how many sessions you received, and the business name and artist name who performed your service. ​ 

PLEASE NOTE: Many of our services/procedures require multiple-steps, and follow up appointments. Healed results will vary with each individual client, and due to the nature each of our services NO guarantees will be made. Additional sessions (at an additional charge) may be required to obtain optimal desired results depending on your elected procedure. Although we give our best efforts to provide you with quality service, many factors can result in a less then desired outcome as each client will heal differently. In order yo assure your procedures look their very best, please follow ALL Pre & Post Care Instructions as they are crucial to achieving your desired outcome!

 Pre Care Instructions are designed to limit bleeding and skin sensitivities during the service. Excessive bleeding during the procedure can dilute and expel the pigment color and lead to poor results. ​Brows are NOT meant to stay as dark as they initially appear immediately after procedure. Your brows are gradually and continuously getting lighter as your skin is always naturally regenerating and exfoliating itself. Yearly color boost are recommended to keep your brows looking their best.